University of Louisville Hiring for Program Coordinator (Assignments and Billing Coordinator) at Louisville, Kentucky Full Time

Minimum Requirements:Associate’s degree and three or more years of related experience, or an equivalent combination of education, training and work experience.Position Description:The primary function of this position is to deliver excellent customer service in the assignment of current and future residential students. Following departmental and university guidelines, the position will assign students to rooms, troubleshoot issues, and provide on-going communications to student residents. Position will provide regular and ad hoc reports to department staff and meet regularly with other offices/departments to discuss issues. Salary commensurate with experience. Essential Duties and ResponsibilitiesCoordinate the assignment of students into the residence halls based on last names starting with A-MProvide customer support to students and parents going through the housing application and room selection process.Manually assign any students who do not select their room based on last name.Complete and/or assist with the Resident Experience team the completion of emergency room changes.Audit assignments to ensure students are properly placed and ensure diversification in our halls.Process any assignments based requests (cancellation, room changes, application fee reductions)Attend assignments related meetings.Create templates for communications out to students. Maintain and distribute assignments based information.Maintain students’ electronic files accurately.Run statistics reports regularly to assess current space availability, new applicant numbers, gender counts, etc.Keep accurate and historical occupancy statistics to help analyze trends and year to date comparisons.Ability to understand billing and assignments data to interpret and explain relevant issues to the end user of the data.Consult on assignments related events such as relevant dates and changes to processes.Hire, supervise, and train student office assistant.Prepare and create reports on an ad hoc basis, complete billing audits.Coordinate outreach and collaborate with university departments impacted by assignments.Attend student recruitment events at the university and regionally. This includes, but is not limited to Orientation, Admitted Student Day, Cardinal OUTlook day, etc.Build close relationships with Admissions, Financial Aid, Disabilities Resource Center, and other offices on campus.Assist with all ADA accommodations, ESA accommodations, etc.Coordinate special circumstance housing (early arrivals, extensions, etc.)Contribute professionally to the administrative team, housing, living learning communities, and Student AffairsWork closely with Operations Team to audit and troubleshoot student accounts related to housing.Attend professional development opportunities to increase knowledge regarding RMS, assignments, etc.Train staff on assignments procedures. This includes semesterly training for the Resident Experience staff. Ability to work weekends and evenings as requiredPreferred QualificationsRMS Mercury (housing software)Telerik reportingSQL Statement writingAbility to communicate with a variety of constituents, both verbally and in writingAbility to organize workflow and coordinate projects and processes with teamAbility to think critically and preempt problems whenever possibleAbility to interpret and communicate policy, process, and proceduresExperience and familiarity with RMS Mercury, student housing softwareCompetenciesTask completionStrong customer service skillsSelf-directedness and self-motivatorAttuned to the student voice.Understanding of billing and assignments dataCompensation will be commensurate to candidate experience.Equal Employment OpportunityThe University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.