University of Rochester Hiring for Physician Support Spec – 241384 at Rochester, New York Full Time

Physician Support Spec Job ID 241384

Location

Medical Faculty Group

Full/Part Time Full-Time

Favorite Job

Regular/Temporary Regular

Opening

Full Time 40 hours Grade 009 Psychiatry EBS

Schedule

7:30 AM-4 PM

Responsibilities

POSITION SUMMARY:

This position will report to the URMFG Practice Manager and will assist with day to day front end operations as needed. This position will manage provider calendars, schedules patient appointments, manages master schedules in eRecord, check-in/out, referral WQ management, in-basket management, insurance eligibility verification, and answering phones for multiple practices/programs. This position will require excellent communication and organizational skills, experience and knowledge regarding policies, practices, and procedures of UMHP, BHP and EAP programs and Well U programs and a high level of proficiency in a variety of software programs predominantly eRecord. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values. TYPICAL DUTIES:

Administrative:

• Manage practice operational needs and work with facility management, cleaning vendors, ISD, IT and other vendors at multiple sites to insure facility repairs and other needs are being maintained

• Maintains accurate inventory of office supplies and marketing materials. Orders additional supplies for multiple sites from vendors while ensuring cost savings, as appropriate.

• Manage room reservations for clinical services and prepares resources for EAP related activities

• Ensure practice/program materials are adequately stocked and available

• Completes and submits forms for purchases

• Manages calendars for clinical leadership

• Supports program/practice events

  Front End Operations:

• Provides front end support across multiple programs. Maintains expert knowledge of systems and databases such as eParc and eRecord and Penelope applications by attending meetings/training and acting as the subject matter expert (SME)

• Patient registration, check-in, check-out, DAR management

• Scheduling

• Schedule new patient and f/u appointments

• Schedule Critical Incident Responses for EAP

• Schedule Wellness Workshops for EAP

• Create and manage provider master schedules

• Develops and manages clinical on-call schedule

• Develops and manages clinical case review schedules

• Picking up/delivering mail, scanning patient documents, supporting day to day front desk operations

• Managing incoming calls for multiple programs

• Referral WQ management, in-basket management, managing incoming emails and all other program front end operation needs as they arise

QUALIFICATIONS:High School Diploma required. Minimum of 2 years of relevant experience required or an equivalent combination of education and experience. Knowledge/experience of hospital EMRs including scheduling, front desk and billing applications. Proficiency with Microsoft office including Word, Excel, Publisher and PowerPoint. Baccalaureate degree preferred OR a combination of formal training and experience equivalent to the above.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled