University of Texas at Austin Hiring for Help Desk Specialist at Austin, TX Full Time

Job Posting Title:
Help Desk Specialist

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Hiring Department:
University Housing and Dining

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Position Open To:
All Applicants

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Weekly Scheduled Hours:
40

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FLSA Status:
To Be Determined at Offer

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Earliest Start Date:
Ongoing

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Position Duration:
Expected to Continue

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Location:
UT MAIN CAMPUS

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Job Details:
General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

100% employer-paid basic medical coverage

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time and holidays

Career growth and professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

The Division of Student Affairs supports all members of the university community through our mission of developing programs and services that allow everyone to thrive and contribute to the dedicated excellence at the core of our institutional mission. We model diversity and inclusion by providing open, welcoming and inclusive environments in which to work, live and learn.

Purpose

Provides computer desktop end-user support, as well as audio visual support for the day to day operations of University Housing and Dining. This includes responding to requests and problems, installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio visual equipment to ensure optimal performance.

Responsibilities

Provide computer desktop support and IT services to UHD end-users. Always provide excellent customer service.

Operate and test functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer.

Perform installation, configuration, repair, maintenance, and upgrades on Windows / Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to: desktops, laptops, iPads, Surfaces, printers, and other peripherals.

Assist with IT inventory.

Administrative: Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.

Required Qualifications

Knowledge of computer and peripheral operations, installation, and troubleshooting.

Work experience in IT customer service and/or help desk environment.

Work experience installing and supporting hardware, software and networked systems in a multi-protocol environment.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

High School Degree / GED

Three years experience installing, configuring, and troubleshooting peripherals and hardware.

Experience supporting systems remotely.

Demonstrated ability to learn quickly.

Experience supporting a virtual environment.

Driving Required

This job requires a class “C” operator’s driver’s license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$52,000 + depending on qualifications

Working Conditions

May work in all weather conditions

May work in extreme temperatures

May work around standard office conditions

May work around chemicals

May work around electrical and mechanical hazards

Repetitive use of keyboard at a workstation

Use of manual dexterity

Climbing stairs

Climbing of ladders

Lifting and moving

Work Shift

Monday – Friday, 8:00am – 5:00pm

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.