About us: The Student Advice Team are passionate about the student experience and are always looking at ways to improve our service.
The role of a Student Advice Coordinator is to lead the work within the team around student engagement and retention. Primarily, the university looks at attendance through the MyAttendance system which enables students to evidence their attendance at key teaching events. Engagement with studies across a range of data sets is measured through the MyEngagement system – an algorithm determines a student by student engagement score that helps the university to make proactive contact with students where support may be required.
Once in post and trained, the Student Advice Coordinator will be to have expert knowledge in the front-end use of MyAttendance and MyEngagement – to be able to run reports from both systems to help determine where students may require intervention and support due to non-attendance and non-engagement with studies. The coordinator will work closely with the MyAttendance and MyEngagement Business Managers as well as other key stakeholders across professional services, university colleges and schools to determine an escalation plan for students not attending or engaging with studies.
You will co-ordinate the support to students requesting assistance and work closely with our other Professional Support Services to provide .
Other responsibilities will include leading regular meetings with our technical teams to oversee how MyAttendance and MyEngagement are being maintained and developed, with an eye on continuous improvement which in turn will involve leading regular meetings with the external suppliers of MyAttendance and MyEngagement. The role will develop and run a university community of practice inviting feedback from academic and professional service colleagues, whilst leading short and longer-term campaigns arounds student and staff communications and training around using MyAttendance and MyEngagement.
The Student Advice Coordinator will support and line manage a Student Support Adviser, who will help to support the Attendance and Engagement work and may line manage other Student Support Advisers, allocating work and monitoring achievement against objectives and timescales, training team members and carrying out performance development reviews. Student Support Advisers provide advice to students on the following:
About you:
To succeed in this role, your experience should include:
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – £300m has been invested in new state-of-the-art learning spaces and accommodation while we continue to develop incredible new facilities to enhance our offer even further.
Frenchay campus has excellent transport links; as well as being located near the motorway network we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.
The Student Support Advisers in your team will be based at our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol’s creative and cultural subjects. You will be expected to travel occasionally to these campuses. Through a combination of University sites and partnerships with creative and cultural organisations in the city, we have developed a network of cultural and creative spaces. These enable our students and staff to develop their professional practice in inspiring learning environments as well as provide opportunities for creative collaboration and networking.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.
We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 24th in The Guardian Best UK Universities 2023 and 39th in the latest Times Higher Education ‘Table of Tables’.
We are an ambitious and values led university. We’re focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
In addition to progressive pay rates, we offer a wide range of employee benefits including:
We also offer a wide variety of in-house training courses and development programmes and provide a tailored professional programme to support our academic colleagues in delivering the highest in professional teaching standards.
Add your individuality to ours
Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic and male candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion about this opportunity, please contact Matt Amor 0117 3282900 or email: [email protected]
This is a full-time, permanent post, working 37 hours per week .This post is not available on a job share basis. The working hours will be 8.30 to 5 pm (4.30 on Friday ).
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with the opportunity for remote working.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We may be able to sponsor qualifying candidates for this role under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible to be sponsored under the criteria.
Please also refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable to prove your right to work in the UK. Should you be shortlisted you will be asked to produce your right to work documents at your interview. Please note that UWE does not cover any visa or health surcharge costs. You may also wish to explore other visa options which you are eligible for which will allow you to work in the UK.
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