ASK@WLV is a student driven service the acts as the first point of contact offering information, advice and guidance for all student queries. Our Student Advisors provide a holistic outlook and are dedicated to providing an outstanding customer service in-person, over the phone and in written responses across all faculties and campuses.
As part of Student Support Services you will support and facilitate the achievement of stretching targets for student outcomes for continuation, completion, retention, progression and achievement delivering an excellent student experience.
We are looking for a number of Student Advisors.
You will be expected to provide excellent customer service and accurate and timely support, ensuring a positive student experience. You will be a confident communicator with the skills to provide clear and relevant information and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications.
Student Advisor Role and Responsibilities
Student Advisor Requirements
For further information about the role
If you require any further information regarding the working hours, please contact (Francesca Coxon) via email at [email protected]
The University of Opportunity for Students and Staff
As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)
PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.
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