UP Education Hiring for Customer Service Officer Job at Wellington Full Time

About the role:

As the Customer Service Officer, you will deliver excellent customer services and ensure all student enrolments are processed accurately, whilst meeting all legal requirements. You will also support management and other administration positions with general administration tasks to a high standard while maintain confidentiality. In this role, you will ensure

• Student fees are collected and managed efficiently within one month of course start dates
• General reception duties are managed in a timely manner
• Customers are supported with general enquiries with a high level of satisfaction
• Support the values of the organisation and actively demonstrate an understanding.

About you:

You’re an administration/customer service superstar with experience in the service industry. You’re a self-motivated, energetic, and friendly individual with excellent personal presentation. You will also need to have an

• Outstanding customer service & telephone manner
• Strong attention to detail
• Proven ability to prioritise tasks and manage time effectively and efficiently

Why work with us?

The NZST Group prides itself on supporting a diverse and inclusive culture – open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun and focused on making a difference.

We strive for success in everything we do with the strongest integrity. We ensure our team feels valued and informed about the direction we are heading in through in-house training days and our annual conference.

If you are looking for a role with a wide range of challenges and variety, and you want to make a difference, then this opportunity is for you.

To find out more about us, please visit https://nzschooloftourism.co.nz/

Who are we?

New Zealand School of Tourism (NZST) is a leading training provider for the travel and tourism industry with campuses throughout New Zealand. We train people who want a career in travel, tourism, aviation, flight attending, hotels, conference & events, and adventure tourism.

We strive for success in everything we do with the strongest integrity. We ensure our team feels valued and informed about the direction we are heading in through in-house training days and our annual conference.

To Apply:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Please note: UP Education requires all staff to be fully vaccinated as a condition of being onsite at any campus or related sites following a Health & Safety risk assessment undertaken by the business in guidance from the COVID-19 Protection Framework and WorkSafe.