All Interested Applicants / All Sources
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (three weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
The assigned processes applications for the full range of nonimmigrant visa (NIV) categories from applicants of various nationalities by applying specific regulations defined in the Foreign Affairs Manual (FAM), Immigration and Nationality Act (INA), and Standard Operation Procedures (SOP). Responsible for receiving, screening, updating and correcting applications for adjudication by a Consular Officer. Responsible for tracking and processing cases after officer adjudication. Maintains integrity of Personally Identifiable Information (PII) and consular processes. Keeps current on and applies changes of visa laws and SOPs to daily workflow.
Experience: Four years of consular or similar experience with customer service, administrative, government or paraprofessional work that requires the application of regulatory material in decision making is required.
Job Knowledge: Possess knowledge of where and how to look up necessary information
Completion of secondary school is required.
Language: Fluent in Reading/Writing/Speaking in English is required. This may be tested.
Skills and Abilities: Good drafting skills is necessary. Ability to deal calmly, authoritatively, and politely with contacts at all levels by telephone, email, and in person.
Equal Employment Opportunity (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits.
The US Missions offer competitive salary, robust benefits, professional development and celebration of American and Canadian holidays.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
All candidates must be able to obtain and hold a Public Trust clearance.
Candidates who do not provide proof of eligibility to work in Canada will not be considered.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in Canada.