A dynamic organization specializing in inspection systems, packaging automation and contract services. We have an opening for a full-time Administrative Assistant.
Act as office receptionist by greeting guests, directing phone calls, receiving packages, etc.
Monitor and order office supplies as needed
Prepare parcel shipments and mail for pick-up or drop-off
Assist with the completion and distribution of proposals, presentations, service reports and other internal and external correspondence
Answer incoming customer service phone calls, courteously and consistently using established guidelines, respond full circle to requests from customers, sales reps and service reps through verbal and written communication and resolve order issues using broad business knowledge. Maintain appropriate records and documentation.
Enhance both internal and external customer experience through effective problem solving, anticipating customer needs; demonstrate empathy and the appropriate sense of urgency to achieve customer satisfaction.
Communicate effectively and proactively with customers and keep them aware of updates, changes, delays and other information deemed important to the customer.
Communicate customer concerns and issues with field service and sales reps. Locate field service reps as needed to dispatch for emergency service calls.
Investigate and resolve billing concerns by; tracing shipments, researching price differences and entering credit memos for approval; quoting special parts prices and following up on credit hold orders as necessary to meet customer delivery dates.
Perform administrative support and other duties as needed
The ideal candidate will possess the following characteristics:
Excellent organization skills and high attention to detail
Great oral and written communication abilities
Proficiency in Excel, Word, PowerPoint and Adobe products
Setting:
Other
Benefits:
Health insurance
Dental insurance
Paid time off
This Company Describes Its Culture as:
Aggressive — competitive and growth-oriented
Outcome-oriented — results-focused with strong performance culture
Innovative — innovative and risk-taking
Detail-oriented — quality and precision-focused
Team-oriented — cooperative and collaborative
Job Types: Full-time, Part-time
Pay: $18.00 – $26.00 per hour
Benefits:
Schedule:
Work Location: One location
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