USCB America Hiring for Healthcare Call Center (Entry Level) at Elk Grove, CA Full Time

USCB America is 100% employee owned company. We are direct hire and offer full-time positions. We offer benefits such as: medical, dental, vision, life insurance, PTO, sick pay, holiday pay and 401(k) with company match!

In the office position. No call center experience needed.

GENERAL SUMMARY
Individually performs various fast-paced call center activities for major hospital clientele. Receives and places inbound/outbound telephone calls and accurately documents all information pertaining to client’s account utilizing PC based applications.

Healthcare experience a PLUS!

KEY RESPONSIBILITIES
 Answers and properly responds to in-bound phone calls via call center applications/systems.
 Successfully operates a PC, software/applications, telephone, fax, scanner and copier.
 Accurately documents in PC system the proper actions taken on each account.
 Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collections laws.
 Demonstrates attention to detail; achieves the determined production and quality expectations.
 Performs special projects as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
 Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required.
 Knowledge of fast-paced call center environment: metrics, one call resolution, handle times, etc.
 Possesses and demonstrates professional telephone demeanor and appearance.
 Demonstrates the ability to work in a fast-paced environment; can multi-task.
 Displays the ability to keyboard 30 wpm; is proficient in Word, Excel and Outlook.
 Physical ability to sit at a workstation for 2 hours without interruption.
 Possesses a high school diploma or equivalent.
 Must successfully pass a criminal history screening

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location