USCB America Hiring for Trainer (Healthcare Call Center) at Remote Full Time

USCB America is 100% employee owned company. We are direct hire and offer full-time positions. We offer benefits such as: medical, dental, vision, life insurance, PTO, sick pay, holiday pay and 401(k) with company match!

Salary will depend on experience.

GENERAL SUMMARY
Responsible for conducting informative training sessions, promoting company efficiencies, and assist in improving the skills of all personnel.

KEY RESPONSIBILITIES

• Assist Manager, Training and Development, to evaluate company needs and current practices to develop plan for training
• Create and maintain training materials, tutorials, instructions and learning resources for all departments staff
• Consult with other trainers, managers and leadership on training and development
• Instruct employee training and onboarding
• Review employee performance and learning during training sessions
• Evaluate and communicate training needs during training sessions
• Track, compile and analyze training data
• Assist in creating training strategies, initiatives, and materials
• Maintain a database of all training materials

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• 2 years’ previous experience as a trainer, corporate training specialist, or related position
• Ability to encourage, engage, motivate, mentor and lead staff
• Certification from talent and training association a plus
• Authoring software experience a plus
• Strict adherence to company policy, company philosophy, and mission statement
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Ability to work independently in a fast-paced environment
• Possesses good organizational skills with ability to multi-task and prioritize
• Possesses excellent oral and written communication skills
• Interacts successfully with all levels of management
• Bachelor’s degree in education, business, human resources, or related field preferred, but not required
• Possesses a high school diploma or equivalent
• Must successfully pass a criminal history screening

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote