Provides customer-service coverage in the Admissions Department of Uvalde Memorial Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Responsible for registering all inpatients and outpatients for all services at UMH, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, appointment scheduling, and point-of-service collections. Reports to Admissions Manager. Non-Exempt position.
ESSENTIAL FUNCTIONS
Enters patients into the patient tracking system upon arrival.
Interprets physician orders to determine service needs.
Collects and scans physician orders and verifies the order has physician signature and diagnosis printed on the order.
Accurately and thoroughly collects, analyzes, updates and records demographic, insurance, financial, and clinical data in the HIS. Ensures information source is appropriate.
Obtains information and completes Medicare Secondary Payer Questionnaire and other payer specific documents as required.
Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
Verifies insurance eligibility and benefits and obtains pre-authorizations form third-party payers in accordance with payer requirements (when applicable)
Identifies patients who will need Medicare Advance Beneficiary notices of non-coverage and maintains accurate record of authorizations within the EHR
Determines patients out of pocket liability through various insurance protocols, co-payments, deductibles, allowances, etc.
Collects out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of service-cash reports.
Performs pre-registration of assigned accounts.
Documents system with activity comments to ensure appropriate account follow-up.
Performs daily cashiering routines ( drawer routines, menu options, and posting payments) to include opening and balancing the drawer.
Refers patients to Financial Counselor when further explanation/education is needed regarding denied authorizations, out of pocket liabilities, coverage options, payment plans, etc.
Monitors and maintains multiple work queues as instructed and assigned.
Updates patient tracking systems are updated with patient activity.
Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards.
Ensures guardianship of minor patients and validates.
Performs registration duties at all locations as needed.
Accepts all other duties as assigned
Minimum Education
High school diploma or GED required.
Required Skills
Must possess superior ability to communicate effectively in English, both verbally and in writing. Additional languages preferred.
Excellent interpersonal skills and customer service.
Must possess high degree of organization and be able to multi-task efficiently and effectively.
Advanced computer knowledge required, including proficiency in Microsoft Office and Outlook.
Ability to use standard office equipment (copier, fax, etc.).
FUNCTIONAL DEMANDS
Functional Job Requirements:
Job requirements include, but are not limited to: sitting, standing, walking, kneeling, bending, squatting and reaching. Requires good finger dexterity, repetitive motions with hands and fingers. Requires ability to have good vision and hearing. Pushing and pulling equipment may be necessary.
Lifting Requirements
Job requires medium lifting on an occasional basis.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising the job duties.
Join Uvalde Memorial Hospital as we open our brand new, state-of-the-art 153,000 square-foot hospital in Fall, 2021!
UMH is a Joint Commission Accredited hospital, recognized both nationally and internationally for both patient quality and employee engagement successes.
Received award for placing in the top quartile in Modern Healthcare’s National “Top 100 Best Places to Work.”
Received National recognition from Press Ganey for sustained top decile performance in employee engagement, resulting in over 15 awards from Press Ganey over the last 10 years.
20 years of accreditation by The Joint Commission.
International acclamation from Studer Group with both their Fire Starter Award for patient and employee performance, as well as Discharge Processes in Patient Care
CMS 4-Star rated hospital in Patient Quality of Care for two years.
Top-of-the-line equipment providing the service region with access to medical care that rivals what is found in a big city
Highly trained staff who have advanced certifications and take pride in advancing their education in the latest healthcare practices.
Situated at the base of the Hill Country, Uvalde is considered the “best kept secret in the West.” It is the honey capital of the world, which means our Southern charm comes naturally. Also known as the “tree city,” it is one of the few places you will find hundred- year-old-trees growing in the middle of the roads. Spectacular spring flowers and amazing autumn colors are the backdrop to outdoor adventures. We host tourists year-round with a variety of summer activities and hunting for dove, deer, and turkey in the fall. A short commute to San Antonio yields world-class shopping and dining. After a day of urban adventure, return home to rural Texas where running home for lunch every day and raising a family in a small town atmosphere is completely feasible.
Uvalde is proud to be home to former Texas Governor Dolph Briscoe, former United States Vice-President John Nance Garner, and the charismatic Matthew McConaughey. Rich in history, but always looking to the future, the community of Uvalde constantly strives to remain economically strong. Nestled in the subtle Texas Hill Country, you’ll find small town hospitality at its finest.
Benefits for Full Time Employees Include:
Paid Time Off and Extended Sick Leave
Retirement Plans including matching 403(b) and 457(b) plans
Health Insurance
Dental Insurance
Employer Paid Life Insurance
Short Term Disability
Wellness Program
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