Weekend Phone Reception / Reservations / Customer Service
Work for one of Napa Valley’s most iconic wineries! Family owned for over 135 years – with a rich history dating back to 1885 and unique offerings including highly-awarded wines sold only at the winery, an Italian-inspired Deli & Marketplace, picnicking, and wine tasting.
V. Sattui Winery is currently seeking a part-time to full-time receptionist to field high-volume inbound customer calls Saturdays and Sundays with some Fridays and Mondays, 9am – 5pm. Duties include and qualities required:
– Warm and welcoming representation of the V. Sattui Winery brand
– Exemplary service with genuine concern for customer satisfaction
– Answer wide variety of inquiries including, but not limited to the following topics:
– Frequent fielding of rolled-over calls to voicemail
– Voicemail management of overnight boxes
– Internal communications and forwarding of messages with various staff and Concierge via phone, text, email
– Superb communication skills, both verbally and written
– Able to multi-task while maintaining attention to detail
– Highly organized with exceptional follow-through
– Computer literate
– Experience with the following: Microsoft Office applications – with emphasis on Outlook – email and calendar, online reservations systems (CellarPass), CRM data systems (VinSuite/eCellar)
– Some online Chat fielding using Tawk
– Wine and Napa Valley hospitality industry knowledge preferred but not required
Benefits:
V. Sattui performs background checks. This is an administrative non-exempt position. V. Sattui Winery is an Equal Opportunity Employer.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: One location
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