V&A Dundee Hiring for Audiences and Media Assistant at Dundee DD1 Full Time

The Audiences and Media Assistant provides essential hands-on support across marketing, digital, press, analytics and social media to ensure the smooth delivery and monitoring of integrated campaigns which build the profile of V&A Dundee and drive visits to the museum, exhibitions, events, retail and food & beverage, supporting income generation.

This post will also provide administrative support to the Audiences and Media Director including financial reporting.

Role Profile

This broad range of support requires a confident all-rounder who thrives on moving between disciplines from design and budgets to analytics and visitor enquiries on a daily basis.

Duties and Responsibilities

• Assist with the development, delivery and distribution of a broad range of marketing collateral including print, online marketing, sales promotions, partner promotions, e-marketing, social media, and advertising.
• Support the social team in running the museum’s social media channels, specifically daily monitoring of the Sprout inbox, responding to direct mail enquiries and flagging/escalating any potential issues.
• Analyse, prepare and share regular reports on audiences, marketing, digital and sales performance including the museum tracking survey, digital analytics and box office data to inform planning.
• Support the press office with a range of work, including working with colleagues at exhibition launches, photo calls and filming.
• Assisting with CRM administration.
• Co-ordinate day to day onsite signage.
• Co-ordinate print delivery and distribution, including museum guides and visitor information, working with external printers and print distribution suppliers including onsite distribution.
• Co-ordinate and assist in the delivery of audience events which support marketing and tourism objectives.
• Co-ordinate the delivery and supply of images and marketing assets, working with designers and external agencies.
• Assist the Audiences and Media Director with administration, including organising meetings, preparing materials such as PowerPoint presentations, and following up on action points.
• Under the direction of the Audiences and Media Director, manage the day-to-day administration of the department budget, including issuing purchase orders, paying invoices, managing expenses and reconciling budgets.
• Be available out-of-hours to undertake planned activity on an occasional basis. Any other duties determined to be reasonable for this position.

Personal Specification

Essential:

• Clear communication skills. Strong administration skills
• Ability to work with designers and print suppliers to produce in-museum signage and collateral
• Ability to interpret and report on audience data, research reports and ticketing figures
• Ability to manage priorities and work to deadlines
• Self-motivated, positive attitude and willingness to work hard
• An ability to work confidentially, handling sensitive information
• Demonstrable ability to work cross-discipline on a daily basis

Desirable:

• Practical experience of developing audience-targeted print and a strong eye for design.
• Experience of budget administration
• Experience of web analytics, social media management tools, database management, presentations and email marketing tools.
• Understanding of audience segmentation in relation to marketing
• Practical experience of image/film licensing and setting up partner promotions
• Interest in design, culture, museums and the arts

Deadline for applications: no later than 17.00, 16 May 2022.

This is a full-time position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

Job Types: Full-time, Permanent

Salary: £9.90 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Sick pay
• Work from home

Schedule:

• Monday to Friday