Valor Global Hiring for Customer Service Representative at Jackson, MS Full Time

At Valor Global, it?s our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.

About The Role:
The Customer Service Representative will work in the following programs: survey work, inquiries, database entry, and market research. The Customer Service Representative supports the Company?s processes through professional communications, both to and from customers, on behalf of the company’s clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email.

Responsibilities:
Perform/handle inbound and outbound customer communications via phone and email

Interact with customers via various methods of communication

Follow detailed instructions as outlined in Company documents

Update Program Database accurately

Appropriately handle challenging and unique customer situations in accordance with company’s standards

Identify and escalate data or program specific issues to appropriate level of management

Meet or exceed Company’s key performance standards and quality objectives

Work as an integral part of the operations team; contributing to the department?s ability to consistently meet and exceed Contact Center performance goals

May be responsible for multiple programs and working cross-functionally through program

??????????????Requirements:
Attention to detail and accuracy

Multi-tasking skills including the ability to toggle between multiple computer windows

Strong written, verbal and interpersonal communication skills

Meet certification requirements

Ability to maintain confidentiality

Familiarity with or an ability to understand and utilize a database and Microsoft Office programs

Working knowledge of computers and user-level troubleshooting capabilities

Must be able to pass a background check

High speed internet test will be required during the onboarding process to ensure you are set up for success

Windows 10, speed over 20 mpbs or more, ram 8 GB and hard drive at least 100 GB.

USB headset if possible.

THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN MISSISSIPPI

Hiring is contingent upon the successful completion of our background and drug screening process.**

Valor Global will consider employment-qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Valor strictly adheres to ethical standards for selling by telephone.

Equal Opportunity Employer M/F/D/V. Drug-free workplace

EDUCATION AND EXPERIENCE

High school diploma or equivalent

Proficient in computer applications

Minimum 1 year customer service experience

Data entry and typing skills

Knowledge of customer service principles and practices

KEY COMPETENCIES

Excellent verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Judgment

Adaptability

Team work

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities