Valued Relationships, Inc. Hiring for Remote Client Welcome Services Representative | $16.00 an Hour! at Remote Full Time

Responsibilities:

• Perform outbound calls to new clients to welcome them to VRI, collect required information and advance their progress to activation
• Process new client referrals and enter client demographic and billing information into VRI systems
• Manage outbound and inbound phone calls to clients, care givers and case management support staff to explain services and establish client relationships
• Accurately enter client data for new members
• Interact with external and internal parties in a professional, helpful and courteous manner.
• Communicate with other VRI employees and teams by email, phone, and internal system notes and messages
• Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies.
• Maintain access to, and security of, highly sensitive materials
• Meet individual, team and department goals for productivity and quality
• Comply with VRI and Operations Team policies, standard operating procedures, guides, reference material, memos, notes, videos and other direction in trainings
• Other duties as assigned

Qualifications:

• Required high school diploma or GED
• Comfortable using computers and saving electronic files
• Experience using Microsoft Outlook and Teams preferred
• Ability to work flexible hours and overtime when needed
• Able to manage time to complete tasks within the expected timeframe
• Team player with positive attitude
• Ability to multi-task
• Excellent customer service skills
• Attention to detail