Vancouver Airport Authority Looking for Guest Experience Representatives at Vancouver, BC Full Time

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team.

Vancouver Airport Authority strives for a workplace that reflects the diversity of the communities we serve. We support the Employment Equity Act and take measures to ensure fair employment practices and treatment of employees across our organization. We welcome applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We encourage applicants to self-identify with a designated group(s) to support our team in filling gaps in areas where we can be more diverse. We are also happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or [email protected].

We have permanent, full-time and part-time opportunities for Guest Experience Representatives in the Airport Operations Department. As part of the Airport Operations team, the successful candidates will be responsible for providing superior customer service, representative of YVR and our brand, to deliver a world-class, efficient and effortless travel experience for our guests. As a member of this critical frontline team, successful candidates will take a proactive and welcoming approach to service and actively engage our YVR guests.

Key responsibilities include:

• Proactively engage guests and look for ways to support and assist that will ensure every guest has a remarkable travel experience at YVR
• Support all aspects of the passenger journey at YVR including the arrivals, departures and connections processes; welcoming guests in a friendly and authentic manner and advising guests of appropriate airport process when arriving or connecting
• Provide support and assistance for people with a disability
• Assist the Airport Operations team with wayfinding and facilitating the efficient flow of guests at the direction of Supervisors, Terminal Duty Officers and/or Airport Operations Managers

Key qualifications include:

• Two to five years’ recent, related experience supplemented by a high school diploma; or an equivalent combination of training and experience
• Exceptional customer service and problem-solving skills
• Excellent interpersonal skills, with experience handling customer concerns in positive and empathetic manner
• Strong technological skills including using Microsoft Suite (Teams, Outlook, SharePoint)
• Excellent attention to detail related and ability to multi-task in a fast-paced airport environment
• Fluency in another language, preferably French, is considered a strong asset
• Ability to do shift, and weekend work, with a significant amount of time spend standing and walking is a requirement for this role
• Understanding of airport operations and/or passenger processes is considered an asset

This position is open to both current Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Health and safety are at the core of how we operate at YVR. We are committed to ensuring a safe workplace for our workforce and protecting the health and safety of our employees, passengers, partners and community by taking reasonable, preventative measures to reduce the risks associated with COVID-19. All employees are required to be fully vaccinated against COVID-19 unless a valid exemption is granted for those unable to be vaccinated.