Vans Looking for Customer Service Representative at Remote Full Time

Are you looking to work for one of the most exciting brands in the outdoor industry? VF Corporation is looking for exceptional customer service reps to fillpart-time and full-time seasonal positionsin our e-Commerce Customer Service Department supporting brands like The North Face, Vans, Timberland and more!

Why should you apply?

• Earn $15.00 per hour
• Flexible hours (part-time or full-time)
• Work from home for the entire seasonal assignment
• GREAT FOOT IN THE DOOR! High level performance may lead to long term employment in Appleton, WI location
• Discounts available for VF brands

Principal Duties and Responsibilities:

• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and emailcorrespondence.
• Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
• Assist customers, sales reps, and management with inquiries or issues concerning orders.
• Analyze, review, and process customer’s request for return authorization and credits.
• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
• Provide technical and/or product information as required to respond to customer inquiries.
• Certain Customer Service Representatives will have additional responsibilities to service our customers over social media platforms

Requirements:

**Must be located in Wisconsin or North Carolina**

• Must be at least 18 years of age
• Must be able to work between the hours of 7am – 6:30pm CST
• Computer skills and ability to multi-task in a fast-paced environment
• Reliable internet and a quiet place to work without distractions
• Ability to complete I-9 on your first day in person at our Appleton, WI or Greensboro, NC offices or a retail store location

PLEASE NOTE: The below Vaccine Requirement isnot applicablefor this seasonal/temporary role.

Vaccine Requirement:

Unless prohibited by applicable law, this position requires proof of being fully vaccinated for COVID-19 on the first day of employment, absent need for medical or religious accommodation or other exemption as allowed by state or local law. Further information will be provided during the recruitment process.

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