VCA Canada Hiring For Client Care Specialist – Guardian Veterinary Centre at Edmonton, AB Full Time

Client Care Specialist – VCA Canada Guardian Veterinary Centre

VCA Canada Guardian Veterinary Centre is currently recruiting for a customer service focused Client Care Specialist to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities require for this role are;

• Create a warm and welcoming environment for our patient and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love animals!

Join Us!

For more information regarding this opportunity, please email [email protected] or select Apply Now!

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VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.