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Mexico

VDart Looking for Director/AVP – Contact Center at Ciudad de México, México Full Time

Role: Director/AVP – Contact Center

Location: Reforma, Mexico City – Onsite

Full time

  • We are looking for a Senior profile with at least 8-10 years of experience in BPO, Contact center, managing teams.
  • The candidate will handle multiple client operations.
  • The Operations and Site Delivery Leader will be overseeing multiple accounts/clients in multiple domains. This position will play a critical role in driving operational excellence, client satisfaction, and revenue growth.

Job Description

  • Bachelor’s degree or advanced degree is a plus.
  • 10+ years of experience as an Operations leader and Site leader for a Customer Service Contact Center business preferably in Insurance or Banking domain.
  • Proven track record of successfully managing portfolios with a scale of ~150+ workforce independently.
  • Strong financial acumen and experience in budgeting, forecasting, and financial analysis, ownership of Operational SLAs and P&L.
  • Excellent leadership, communication, and interpersonal skills.
  • Co-ordinate with India leadership and client relationship management.
  • Also, will be responsible for growth of the center.
  • Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.
  • Fluency in English and Spanish is required.

Essential duties and responsibilities include the following (other duties may be assigned):

  1. Account Portfolio Management
  2. Financial Management
  3. Team Leadership and Development
  4. Operational Excellence
  5. Client Relationship Management
  6. Strategic Planning and Execution
  7. Compliance and Risk Management

Job Overview

  • Date Posted:
  • Job Title: VDart Looking for Director/AVP – Contact Center at Ciudad de México, México
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