Velocity Vehicle Group Hiring for Warranty Administrator – Remote, USA at Remote Full Time

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one-stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What is in it for you:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy-going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

The Warranty Administrator position is remote friendly with most tasks done telecommuting. Some onsite duties & travel is required based on the business needs.

What You’ll Do:
The Warranty Administrator, is responsible for overseeing training, mentoring, claim quality, claim escalations, daily workload, and receivable aging. In addition, responsible to ensure the team is working effectively and reporting issues to management team to resolve. Will work collaboratively with other team leads and management for daily goals and

process improvement plans.

Job Duties:

• Respond to internal and external customers timely with the highest level of customer service
• Inform sales personnel of changes to build and delivery dates
• Ensure all warranty is filed within the deadline given by manufacturer
• Keep management informed of major issues and exceptions
• Educate service managers of warranty filing
• Partner with vendors to achieve maximum rebates and discounts
• Audit existing asset specifications and warranty
• Hold vendors accountable to communicated deadlines
• Complete and maintain vehicles files
• Assist in internal and external audits

Qualifications:

• 1+ years of experience in an administrative capacity required
• Strong written and verbal skills
• Microsoft Word and Excel proficient
• Familiarity with OWL Warranty processes a plus
• Prior experience with the Enrich operating system a plus
• Ability to work in a high volume, fast pace environment
• Must be detail oriented with the ability to multi-task while maintaining a strong focus on quality, accuracy and attention to detail

Compensation:

• Hourly $23-$28/hr. depending on experience and qualifications
• Full Time position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture in an easy-going family-like business
• 401k + match
• Health, Dental & Vision Insurance + HAS & FSA
• Employer paid Life Insurance
• PTO
• Sick Leave
• Company perks such as employee discounts, company events and training programs

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.