Veolia Environmental Services Hiring for Customer Services – Papakura Job at Owen Valley Full Time

The Opportunity

Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions.

With the global expertise gained from serving the environment for more than 150 years, Veolia operates in more than 40 countries around the world, with well over a hundred sites and approximately 4000 employees in Australia & New Zealand.

A Veolia Career

We are seeking an experienced Customer Services person to join our Customer Services Team. You will be responsible for providing an exceptional customer service experience that meets our clients and visitors needs.

We currently have one permanent position and one 12 month fixed term position. Please specify which you are applying for or if you are interested in both of them.

What’s on offer

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  On the job training and career development

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  A great team-working environment

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  Competitive hourly rate

What you’ll be responsible for

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  First point of contact for customer enquiries

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  Ensuring customer enquiries, (face-to-face, by phone and electronically) are responded to in a timely manner

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  Updating the Customer account database and ensuring information systems are kept updated with full and accurate details

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  Making sure customer enquiries are professionally and promptly handled, resolving the enquiry at the first point of contact where possible.

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  Assist with credit control and billing and other customer service activities as required

What you’ll need to be successful

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  Minimum 3 years experience in frontline customer services

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  Strong computer Literacy, Internet, Email, Word Processing and in particular Excel

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  Experience working with CRM Systems

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  Cash handling experience

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  Excellent active listening skills

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  Good attention to detail

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  Ability to work in a team

If you are proactive and self-motivated, able to prioritise tasks and manage time efficiently apply now to be considered for this exciting opportunity.