Version Hiring For Head of Service Introduction and Transition at Remote Full Time

Version 1 have recently hired our 3000th employee across multiple regions, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 3 in the UK (GPTW 6th place) and 1 in India (GPTW 1st place) and will be certified for the first time this year in Spain. This role will be part of the people team who will enable us to scale from 2500 to 3000 to 4000 people over the next few years. Version 1 is a Core Values oriented, fast-paced, high-growth environment, with quarterly objectives to achieve and is continuously evolving and changing as it grows and acquires. This role will suit someone who thrives in that environment and the opportunities, and demands, that it brings.

We pledge “to prove IT can make a real difference to our customer’s businesses”. We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provides world class customer service. We think big and we hire great people.

We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are a straight talking, open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels.

If this sounds like a place you could see yourself contributing to and you are driven, committed and up for a challenge, then we would love to hear from you.

Job Description

As Head of Service Introduction and Transition you will be the main driver in the safe delivery of new services into our Managed Services Practice, ensuring transition processes are implemented effectively to enable the successful delivery of stable, secure and reliable services.

You will work alongside application specialists, service professionals and project managers taking ownership of designing, developing and implementing innovative solutions around Service Introduction Governance – policy, process and standards – that will improve operational effectiveness and services.

In this pivotal role, you will act as a Governor of Service Transition and an ITIL subject matter expert for Service Introduction and Transition, providing guidance, training and building relationships across the team to drive the maturity of Service Management for our Oracle Applications Practice.

You’ll be responsible for:
The co-ordination and effective delivery of well controlled and governed service introduction and service management, in line with best practice, agreed service standards and strategic objectives.

The management and oversight of a central pipeline of Design and Service Transitions

Overseeing services/products transitioning into support for our Oracle Applications Practice

The oversight of the design and transition process, ensuring that all parties follow agreed processes and engagement.

The management of Acceptance into Service and Go Live decisions, ensuring that service risks are understood and fully documented.

Acting as the main point of contact for suppliers and key stakeholders to enable successful management of transition activities.

The provision of estimated support costs associated with new products or services.

Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the service design.

Ensure delivery is consistent with the agreed delivery model and standards.

Manage escalations appropriately to avoid any impact on overall delivery.

Qualifications

You’ll ideally have the following skills and experience:
A background in operational IT Service and a passion for protecting Production services via an agreed service design framework

Experience of working in a complex and fast paced environment

Able to build strong working relationships with 3rd party suppliers and key stakeholders across Version 1

Able to manage and drive the performance of teams and suppliers

Experience of ServiceNow would be advantageous

A self starter who is well organised and can manage their workload effectively

PMP certification and ITIL certifications are desired

Additional Information

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at https://www.version1.com/careers/culture/

Additional information

Please note that we are not in position to sponsor candidates for this role, therefore you must have the right to work in the UK and/or Ireland.