Vertical Screen, Inc. Hiring for Call Center Representative at Warminster, PA Full Time

About Us

Vertical Screen is one of the world’s leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide.

Job Description

Would you like to work in a non-traditional call center? Have you ever been intrigued by the background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired and students can get accepted to their chosen school. As an Applicant Services Representative, you will be an important part of this process!

Call Center Representatives interact with both our research teams and our clients’ applicants in order to facilitate the background checking process. This fast paced call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.

Here at Vertical Screen, Inc., we have a strong culture of promoting from within, and our employees are encouraged to grow with us and take on new challenges. As an Applicant Services Representative, you’ll be part of a great team that cares about the people they serve and takes pride in what they do!

This is a temporarily remote position due to COVID-19.

*We are flexible with shifts: 10-6, 11-7, 12-8, 2-10

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants
• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

Required Skills

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

• Comprehensive benefits package
• 401 (k) plan with company match
• Paid time off and paid holidays
• Available overtime options
• Casual, smoke free work environment
• Flexible shift availability
• Paid training program / internal employee development
• Gated parking
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Discounts with neighborhood businesses
• LEED Platinum Certified Headquarters with employee gardens

Additional Information

For consideration, please apply below.

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• This is a temporarily remote position due to COVID-19. Once it is safe to do so, this position will require the employee to work on site in Warminster, Pennsylvania in the United States of America. Are you able to commute to this location?
• Have you been fully vaccinated against the COVID-19 virus? “Fully vaccinated” means you have received: two (2) doses of Pfizer, two (2) doses of Moderna, or one (1) dose of Johnson & Johnson’s Janssen. *Note: a negative response to this answer will not disqualify you from consideration.

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Hybrid remote in Warminster, PA 18974