VerticalScope Inc. Hiring For Community Manager – USA/Canada (Remote) at Toronto, ON Full Time

VerticalScope (TSE:FORA) is a publicly traded technology company that has built and operates a cloud-based digital community platform for online enthusiast communities. Our communities are roll-ups of high consumer spending categories.

We leverage our deep in-house expertise in Search Engine Optimization (SEO), Internet marketing, and traffic acquisition to build highly targeted, successful online communities and websites. Our platform operates at the intersection of community, content, and commerce. We believe in the power of enthusiasts to inform and inspire.

Through targeted acquisitions and development, VerticalScope has built a portfolio of over 1,000 websites with more than 1.7 billion posts and 100 million monthly active users.

As an employee, you will receive a competitive salary and a full range of benefits, take advantage of learning programs, and contribute to an international team whose passion is innovation driven by a collaborative merit-based culture.

Job summary & purpose

The role of Community Manager within the Community Management department is to foster the growth and maintenance of the online forum communities at VerticalScope. The Community Manager helps guide volunteer moderation efforts, work across departments to accomplish community goals and execute initiatives, and serves as the primary point of contact in support for members of our forums. Community Managers collaboratively guide Assistant Community Managers in developing necessary skill sets and fulfillment of department needs.

Key responsibilities

• Support and build our online forum communities
• Serve as primary in specialization within the CM Department (Policy/Compliance, Warranty, Project Management, Volunteer Management, Contractor Management, Membership Support, etc).
• Handle communications between the department, other departments, and our users
• Digest and advocate on feedback from communities to stakeholders and vice versa
• Enforce our guidelines, code of conduct, and policy framework
• Monitor, measure, and report on community health and other key metrics
• Stay informed with respect to the industry and best practices
• Execute community operations to ensure a civil, welcoming forum environment

Minimum qualifications

• 3-5 years of prior online community management or moderation experience
• Impeccable organizational skills
• Ability to create and edit persuasive, clear copy in grammatically correct English
• Proficiency in Google Suite and Google Analytics
• Exceptional communication skills
• Passion for online community management

Pluses

• Experience managing direct reports in a professional CM setting
• Platform familiarity with XenForo, vBulletin, or phpBB
• Experience with SalesForce/Jira/Confluence

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated and ad hoc projects to meet the ongoing needs of the organization.

VerticalScope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family or marital status, gender, gender identity, gender expression, sexual orientation or any other protected ground or social area according to Human Rights laws.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.

Though we are only able to respond to applicants that are being considered for an actively open position, we sincerely thank all applicants who are interested in working with us and are glad to hear from you.