Vertiv Corporation Hiring for Inside Sales Rep, Services at Westerville, Ohio Full Time

POSITION SUMMARY
Inside Sales role will assume responsibility for managing and growing their assigned accounts. Representative works directly with customers to provide service proposals, follow up on prospect inquiries, and upselling. Role is responsible for the promotion and sales of Vertiv’s current service offerings to customers through building relationships and generating new business. The Inside Sales position for services offers much exposure to the business and provides the potential for many outlets of growth at Vertiv.
RESPONSIBILITIES
* Inbound & Outbound customer communications (calls and e-mails). Provides technical assistance including determining appropriate service scopes, preparing and following up on quotes/proposals, and handles customer questions as needed.
* Creates and tracks Customer Relationship Management (CRM) opportunities & quotes. Also responsible for updating opportunities and customer information in the CRM tool including win/loss/cancellations.
* Meet established revenue target within assigned accounts through follow-up and effectively explaining our products and services to customers. Promote additional service offerings.
* Secure customer orders and enter orders correctly for invoicing. Assists in resolution of billing and order errors.
* Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
* Generate lead opportunities for the Product Sales Team by continually promoting new product/system offerings to existing service customer base.
* Maintain working knowledge of related product lines, both new and existing.
* Other Duties as assigned
QUALIFICATIONS
* 1-3 years of experience
* Excellent communication skills, both written and verbal
* Excellent customer service skills
* Detail-oriented
* Ability to work and multi-task in a fast-paced environment
* Ability to use a personal computer and job-related software
* Proficient in MS Office
EDUCATION AND CERTIFICATIONS
* BA or BS (Business or Engineering preferred) or equivalent experience
TRAVEL TIME REQUIRED
* None
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including chApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU2MTgyLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t