Vhi Hiring For Administrator – Carrickmines at Dublin, County Dublin Full Time

Job Details

A full-time, permanent vacancy has arisen for the role of Administrator in our Carrickmines 360 Health Centre. The successful candidate will provide excellent administrative support to the dedicated Vhi Clinic.

The administrator will work across a 7 day roster over 365 days (including evenings, weekends and Public Holidays), and will provide best in class customer service to patients attending at the Clinic or when calling the clinical triage phone line, while also being a supportive colleague to other staff members.

Key responsibilities will include but are not limited to:
Provide an excellent level of customer service to patients attending the Clinic.

Managing all communications in a respectful and courteous manner e.g. face-to-face, phone, emails, etc.

Entering accurate information and maintain computerised patient files.

Organizing and book patient’s appointments & advice of costs in relation to the range of Vhi Healthcare policies.

Collecting payments and issue receipts for payments received. Avoiding bad debts where at all possible.

Issuing invoices for services delivered and perform daily cash reconciliation.

Dealing with all patient queries and/or distribute to other team members where appropriate.

Internal management of patient results to ensure correct recording, sign-off by doctors and filing.

Issuing necessary correspondence to third party providers, GP’s etc.

Managing complaints received at source in line with Complaints Procedure.

Providing support for medical staff as required.

Adhering to patient confidentiality at all times in line with our Patient confidentiality policy.

Playing a role in maintaining Accreditation standards and adhering to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.

Support the Clinic Manager/relevant Team Lead

Other related duties as outlined by the Clinic Manager.

Skills & Abilities:
Minimum 1 year experience in an administrative role.

Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.

Previous experience in a healthcare setting would be advantageous but not essential.

Patient/customer focused and demonstrating the related skills

Excellent communication skills in person, on the phone or in writing

Excellent interpersonal skills

Strong focus on accuracy and attention to detail

Excellent IT skills – MS Word, Excel and Outlook in particular

Excellent planning and organising skills

Typing skills are an advantage

Flexible team player with a strong work ethic

Demonstrate Alignment with Vhi Values

Vhi is an equal opportunities employer.