Viaero Wireless Hiring for Tier 2 Technical Support Advisor at Fort Morgan, Colorado Full Time

POSITION: Tier 2 Technical Support AdvisorREQUIREMENTS:High School diploma or equivalent is requiredAssociate Degree preferredTech savvy and have a passion for technologyEnergetic, able to work under pressure in dynamic, fast-moving environmentExceptional customer service skillsOutstanding verbal and written communication skillsDetail orientedThe ability to multitask and strong troubleshooting skillsThe ability to learn about our network and technical features of our productsto improve efficiencyExperience working with Windows-based computers, including general officesoftwareWAGE: $16 – $17/hr.DAYS/HRS: Full Time MON-FRI 8am – 5pmHandling a large volume of inbound calls from internal and external customersfor technical issues regarding Viaero’s wireless products and servicesCommunicating with internal and external customers in a professional mannerwhile demonstrating courtesy, and patienceProviding support to internal and external customers for text, multimediamessaging and internet equipment and servicesUtilizing tools and resources to troubleshoot network complaints andprovisioning errorsDocumenting problems with high degree of accuracy utilizing a trouble ticketsystemAchieving quality assurance standards for consistent performanceDemonstrating consistent and punctual attendance. Must be able to work avariable schedule and overtime when necessaryProviding input on the implementation of new products to improve theefficiency of resolution of network issuesAPPLICATION INSTRUCTIONS: If you meet the minimum requirements please clickon “See How to Apply” to view the application instructions.**You must be registered with Connecting Colorado in order to view informationon how to apply for any of these jobs. Registration is available at nocost.***