Victoria and Albert Museum Hiring for Application Support Team Leader at South Kensington Full Time

The Technology Department is responsible for all aspects of IT in the museum, including but not limited to, end user computers, networking, applications, IT infrastructure, POS devices, third party integrations, IT security, IT projects and IT Support.

Main Purpose of job

To lead and manage the Application Support Team which is responsible for IT application support activities including maintenance, administration, 2^nd & 3^rd line support, testing and QA. Work closely with the Service Desk to provide 2^nd &3^rd line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. Work closely with internal stakeholders and 3^rd parties to provide and improve ongoing support and to provide updates and feedback of ongoing support matters, development and projects. The core applications supported by this group are: Galaxy Ticketing, Silverbear CRM, and Magento and Salesforce Commerce Cloud.

For more information please view the job description.

Closing date for applications is Monday 18 July at 23:59