Job description:
This role is a customer service based role – the main objective is the provide exceptional service at all times
Greeting customers who enter the shop
Assisting shoppers to find the goods and products they are looking for
Being responsible for processing cash and card payments
Answering queries from customers
Giving advice and guidance on product selection to customers
Balancing cash registers with receipts
Dealing with customer refunds
Keeping the store tidy and clean, this includes hovering and mopping
Interest in social media channels
Responsible dealing with customer complaints
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays
The personal skills that are required for the job:
Be service minded
Having a friendly and engaging personality
Comfortable working with members of the public
Should have a confident manner
Must be helpful and polite
Able to work as part of a sales team
Should be of a smart appearance and articulate
Flexible regarding shifts
The Brand – VILA
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design. FEMININE. SENSUAL. SIMPLE
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