Virginia Dept of Motor Vehicles Looking for DMV Customer Service Technician at Fairfax County, VA Full Time

Please Note: These positions are hourly positions (without benefits) limited to 29 hours per week. Training will be provided to the selected applicants.

The Virginia Department of Motor Vehicles (DMV) is seeking hourly applicants to work as Customer Service Technicians in the Fairfax North District Customer Service Centers. The Fairfax North District includes Customer Service Centers in Leesburg, Sterling Blvd and Sterling Free CT CSC’s.

We are seeking individuals that can deliver excellent customer service solutions in a friendly and knowledgeable manner and conduct closed course road tests.

Selected applicant(s) will review, analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc.

Individuals must follow established policies & procedures along with interpreting & administering state & federal regulations.

Other responsibilities include administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling; tax collection, IDs, and other DMV related services. Training is provided to ensure your successful service. All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

Customer service experience working in a fast paced environment.

Keyboarding proficiency and use of automated systems.

Demonstrated oral and written communication skills.

Demonstrated experience with standard business practices.

Demonstrated experience working in a Fiscal, Accounting or Cash Handling environment.

Strong organizational, time management, and problem solving

Experience multitasking.

PC, data entry, and professional skills.

Attention to detail, accuracy, and completing ssignments on time.

Experience working in a team or group environment.

Experience interpreting, applying and explaining policies/procedures or other complex information to customers.

Must be respectful, flexible, and understanding of the customers’ needs.

Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.

Driving records should have a point balance of less than 6 negative points.

Flexibility to work varying hours based on business need.

Ability to lift 10-25 lbs.

High School diploma or general education degree (GED).

Preferred Qualifications

Special Requirements

Special Instructions to Applicants

When applying for jobs, please make sure your on-line application is complete. Applications will be screened based on the information provided in the job duties section of the application (or resume, when applicable). Missing information cannot be assumed. We will not accept applications, resumes, cover letters, etc. in any other format. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact
804-367-9728 for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT