Virtuous Hiring for Customer Onboarding Success Coach at Arizona Full Time

Our Mission

We believe that generosity has the power to create profound change in the world, and in the heart of the giver.

With that in mind, it’s our mission to move the needle on global generosity by helping nonprofits better connect with and inspire their givers.

Our Core Values

Build Better We build audacious ideas that accelerate philanthropy and dismantle the status quo.

Display Radical Generosity We are generous with our time & talent as we serve our team and the nonprofit community.

Stay Humble & Enjoy the JourneyWe take our work seriously, but we don’t take ourselves too seriously.

Position Summary

Virtuous is looking for an Onboarding Success Coach to join our growing Customer Success team. You will be joining one of Phoenix’s fastest-growing tech startups. As an Onboarding Success Coach you are the go-to person for keeping customers informed and on track. You are an expert at time management and internal/external communication. You have a proactive approach to your work and are always thinking “what else can I do to move this forward and provide value”. To be successful in this role a high degree of communication is required along with the ability to juggle multiple timelines while adapting quickly to changing priorities.

Responsibilities

• Provide onboarding guidance to the amazing nonprofits we serve and act as the main point of contact during their onboarding

• Own multiple onboarding projects at once while offering expert guidance to customer questions related to the product, timeline, and migration

• Lead and coordinate various milestone and miscellaneous customer calls

• Serve as a product expert who can effectively utilize resources to find answers to customer questions of all sizes and varying complexity

• Perform basic training sessions for projects you are managing as needed

• Provide basic data mapping and import services during the implementation process

• Build ongoing relationships with customers as a trusted advisor through their onboarding lifecycle

• Work closely with our data migration, product training, and account management team to offer clients a smooth onboarding experience

• Coordinate with other internal teams to ensure customers’ deliverables are being met and effectively communicated

Experience and Skills

• Previous SaaS experience

• Previous experience working in project management or onboarding, customer support or success, product training, or account management.

• Willingness to work in a fast-paced, flexible start-up environment

• Self motivated and always looking to improve themselves and processes

• Experience with CRM systems is required

• Ability to manage workload based on changing priorities is required

• Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices

• Clear and articulate communication skills

• Comfort with data and spreadsheets

• Phenomenal organizational skills is a must

• The ability to thrive in a fast-paced environment. Dang it! We already said that

What We Offer

• Market competitive pay
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

– 401(k) retirement plan with company matching- 6% match up to 50% (aka 3%) after 90 days

• We value our employee’s work life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Ample Medical/Dental/Vision healthcare benefits including (company match + dependent plans) and (employer) HSA/FSA contributions

– Mental and Wellness membership programs to nurture employees- OneMedical, Talkspace & Teladoc

– 12 weeks primary parent leave, 4 weeks secondary parent leave- full pay (adoption as well)

• 2 hours of paid volunteer time each month (most employees end up doing more!)
• We pride ourselves on Community and host exciting company outings and events