Visa Hiring for Partner Enablement Manager (PEM) at Miami, Florida Full Time

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world’s first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems Position Description: The Partner Enablement Manager – Technical Partner role serves as the main technical and support services liaisons for CyberSource’s Strategic Technical Partners. We are currently looking for a Partner Enablement Manager to join the CyberSource Acquiring Solutions/Partner Support team to manage a small portfolio of high value, strategic technical partner relationships. This individual will be responsible for partnering with key partner stakeholders to build and maintain an overarching solution and relationship, including a comprehensive software integration between solutions and client support model for users of the integration. The individual will have a vital role in ensuring that our partners’ integrations are functioning optimally by providing consultation to project, business, and technical requirements against Cybersource enterprise class payment solutions into a portfolio of shared customers. The candidate will also work with our Partner Success and/or Alliances organizations in fostering long-term, sustained relationships with our valued partners by providing best-in-class client support, subject matter expertise, supplemental solution reviews, process improvement, product usage best practices, and issue support. _Responsibilities:_ * Act as primary technical point of contact for strategic value Visa/Cybersource technical partners, addressing any technical, process, and service challenges or questions that may arise. * Ensure that new and supplemental Cybersource partner solution integration projects are properly understood and implemented by partner resources. * Be the key stakeholder in providing implementation project considerations, solution architecture, business flow, and technical troubleshooting as well as general product consultation for multi-tenant merchant integrations. * Manage escalations against Cybersource platform and product issues with the partner until resolved. * Work collaboratively with the designated project teams to ensure that excellent client service delivery is offered consistently through consultation, trainings, and continual communications. * Advocate product enhancement requests within Cybersource/Visa cross-functional teams. * Guide and consult for a coordinated and consistent approach to merchant onboarding/ integration, implementation, migration, and supporting processes for Cybersource’s products and services. * Lead in proposing functional and process improvements to internal and external parties, coordinating multiple departments and functions in their effort to deliver Cybersource products. * Maintain Subject Matter Expertise level knowledge of CyberSource integrations, products, and services through supplemental training and self-managed education. * Travel is required (up to 20% travel) * Position can be based in any of these specific office locations – Miami, FL, Atlanta, GA, Austin, TX, or Ashburn, VA This position will not be able to offer any relocation assistance or immigration sponsorship. Basic Qualifications: 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Payment industry experience is strongly preferred, including card-not-present, card present, PCI, and payment risk mitigation methodology experiences Implementation-based project management/ product management experience with cross-functional and technology-centric teams Strong experience with ERP, OEM, CRM, FI, ISV systems and associated technologies Strong understanding of technical concepts, networking principles, databases, programming languages (REST, Java, C/C++, etc.), and markup languages (HTML, XML). Demonstrated program-level, complex, ambiguous, and/or multifaceted solution requirements and architectures. Must demonstrate strong complex problem-solving capabilities. Ability to articulate complex topics to variable audiences is required. Must be able to effectively strategize and prioritize against multiple high-impact initiatives. Excellent interpersonal skills, including the ability to develop relationships across different levels of the organization. Excellent written and verbal communication skills; detail oriented and committed to a high degree of accuracy. Be a self-starter with strong organization skills and resolution management. _Work Hours:_ Varies upon the needs of the department * Travel Requirements:* This position requires travel 5-10% of the time. * Mental/Physical Requirements:* This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.