Visa Looking for Senior Manager, Client Consulting – Visa Consulting & Analytics at Auckland, Auckland, New Zealand Full Time

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

Visa Consulting & Analytics (VCA) is Visa’s consulting division, serving Visa’s clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

The Role

We are currently looking for a Senior Manager to lead consulting engagements for our clients in New Zealand, and South Pacific enabling portfolio growth and improved profitability across their payment businesses.

Typically 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimisation of client customer experience and supporting processes.

The Senior Manager will be responsible for identifying new business development opportunities and leading client engagements. Typically, this will involve the Senior Manager interacting with the client team and internal staff, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The Senior Manager will support business development activities by writing proposals and scoping new projects. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly; at times support implementation at the client onsite

More generally:

• Identify and surface opportunities for client projects and submit for inclusion into account plans
• Contribute to intellectual property creation and standardised VCA offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

Qualifications

Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Experience in strategy consulting, corporate strategy, or business management
• Experience in managing complex projects, including managing several projects simultaneously
• Good analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Proven ability to understand and structure client needs into an efficient workplan that culminates in actionable recommendations
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigour in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in working on business/value cases that prove return on investment

In addition, you will ideally bring the following:

• 8 to 10 years of work experience post University
• Experience in hypothesis-led problem solving for complex problems
• Experience in payments or retail banking industry
• Experience in working with data science teams to apply machine learning models and derive data-driven insights

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.