Vistatec Hiring For IT Helpdesk Engineer at Dublin, County Dublin Full Time

With offices all over the world, Vistatec is growing fast as the demand for global content increases. We are always looking for motivated, innovative and hard working individuals to build on our success. People that join our global team get to share in our reputation of being a globalisation industry leader, second to none when it comes to technology, reliability and customer experience. We work with some of the world’s most admired organisations and our people get to play a part in their success, as we make it possible for them to bring their products and services to global markets quicker than ever before.

At Vistatec, we promote an environment of creativity, innovation and collaboration and we are passionate about customer service. Our people get to work with cutting edge technologies, process optimising workflows and an organisational culture that knows no boundaries. We work hard and are rewarded well. We enjoy flexible work practices allowing us serve our global client base to the highest standards whilst maintaining a healthy work life balance. We are proud to have one of the highest staff retention rates in the industry. This role will suit someone looking to join a dynamic and progressive company where you can learn, grow and succeed.

Role

Vistatec is seeking a Helpdesk Engineer to work within a multifaceted IT environment.

Responsibilities

Logging, tracking and resolving a diverse range of end user IT support issues

Troubleshooting, diagnosing and fixing system and connectivity issues for end users

Analysing help desk tickets and recommending customer service improvements

Creating and updating Operational Documentation and Procedures

Creating and updating End User training documents

Developing and implementing customisations on our IT Helpdesk Platform (Zendesk)

Desired Skills & Expertise

5+ year experience in a User Support Role (Helpdesk/Field Engineer)

Excellent knowledge of Desktop Operating Systems & Applications

Ability to work effectively in a team

Ability to prioritize work, and multitask as required

Excellent Organizational & Communication Skills

Experience in working with Service Delivery Best Practice Frameworks (such as ITIL)

Flexible working hours