Job Description

Job Summary:
As a Field Dispatcher / Scheduler you will sit at the heart of the company, working directly with customers and technicians to coordinate Smart Home inspections, and service calls for Vivint customers. You will work closely with field managers and technicians to optimize scheduling and increase the efficiency of our field teams. Join our fast paced, energy filled Dispatch and Scheduling Center and start a career inside the top Smart Home leader in the industry. Full-time positions are available.

Training: paid 3 weeks, mandatory

Starting Pay: $13.00/hour with potential to earn $17.00/hour within first year

• Pay Increase: $14.00/hr after training based on performance

• Additional $.50 per hour for bi-lingual Spanish/English speakers.

Key Job Responsibilities:

• Scheduling appointments, making/taking calls, and assisting customer and technicians with appointments, schedules, and tickets.

• Utilization of emails, text messages and other communicative tools to help efficiently route technicians and other resources throughout the day

• Answer incoming calls from customers and field technicians concerning appointments, schedule changes, or other scheduling related questions

• Inquiring with responsible parties to schedule installations and service calls in our dispatching software

• Accurately document and update records

• Maintain diplomacy when addressing escalated matters

• Must be able to work every other Saturday

Required Experience:

• Age: 18+

• Education: High School Diploma or GED

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) if living in the state of Utah

• Ability to successfully pass background check

• Passion for providing quality customer service

• Proficient communication skills (verbal and written)

• Must be able to multi-task while using different internal programs

• Demonstrated problem-solving skills.

• Ability to maintain the highest level of confidentiality

• Ability to work in a team-fostered environment

• Cannot be located in CA, CO, CT, D.C., KY, ME, NJ, NY, WA

Preferred Experience:

• Previous Scheduling experience

• Previous Call Center experience

• Demonstrated strong familiarity of Microsoft Windows

Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on site.