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Vivint Smart Home Hiring for Easy Apply – Scheduling Professional – Work From Home at Provo, UT Full Time
Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Job Summary:
As a Field Dispatcher / Scheduler you will sit at the heart of the company, working directly with customers and technicians to coordinate Smart Home inspections, and service calls for Vivint customers. You will work closely with field managers and technicians to optimize scheduling and increase the efficiency of our field teams. Join our fast paced, energy filled Dispatch and Scheduling Center and start a career inside the top Smart Home leader in the industry. Full-time positions are available.
Training: paid 3 weeks, mandatory
Starting Pay: $13.00/hour with potential to earn $17.00/hour within first year
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Pay Increase: $14.00/hr after training based on performance
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Additional $.50 per hour for bi-lingual Spanish/English speakers.
Key Job Responsibilities:
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Scheduling appointments, making/taking calls, and assisting customer and technicians with appointments, schedules, and tickets.
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Utilization of emails, text messages and other communicative tools to help efficiently route technicians and other resources throughout the day
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Answer incoming calls from customers and field technicians concerning appointments, schedule changes, or other scheduling related questions
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Inquiring with responsible parties to schedule installations and service calls in our dispatching software
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Accurately document and update records
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Maintain diplomacy when addressing escalated matters
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Must be able to work every other Saturday
Required Experience:
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Age: 18+
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Education: High School Diploma or GED
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Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) if living in the state of Utah
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Ability to successfully pass background check
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Passion for providing quality customer service
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Proficient communication skills (verbal and written)
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Must be able to multi-task while using different internal programs
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Demonstrated problem-solving skills.
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Ability to maintain the highest level of confidentiality
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Ability to work in a team-fostered environment
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Cannot be located in CA, CO, CT, D.C., KY, ME, NJ, NY, WA
Preferred Experience:
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Previous Scheduling experience
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Previous Call Center experience
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Demonstrated strong familiarity of Microsoft Windows
Equipment Requirements:
You must be able to provide your own equipment. This entails:
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A computer (laptop or desktop) that runs Windows 10 or later (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
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Computer must have at least 8 GB RAM.
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Computer must have a webcam.
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A USB wired headset equipped with a microphone.
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Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds
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Must have a wired internet connection
Work Environment Requirements:
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Understand you cannot be the primary caregiver for any children, other people, or pets while on shift. -
Be able to type a minimum of 35 wpm
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Have a quiet and private location from which to work
Why You’ll Love Working Here:
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Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah
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Part-time and Full-time options
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Multiple shifts available – must be able to commit to your schedule for the first 90 days
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Mental health resources, including free, professional, and confidential counseling services available 24/7.
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Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
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Employee pricing on Vivint products
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Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
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Career development and leadership opportunities
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Discounts with various national companies and vendors
Company Benefits:
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10 Paid Holidays
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Paid/Unpaid time off
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Medical/dental/vision/life coverage
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401(k) Plan + Employer Match
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Paid Maternity, Paternity, & Adoption Leave
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Career Development and Leadership opportunities
Vivint Values:
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Honesty and Integrity Come First – Do the right thing
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Customer Obsession is Our Advantage – A relentless passion to serve the customer
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Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
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We Win Together – Individuals win games; teams win championships
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Exceptional is Expected – Talk is cheap; create value, not just motion
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We Give Back: Helping people is core to our DNA
FIND OUT MORE ABOUT WHAT IT’S LIKE TO WORK HERE:
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Vivint.com/Careers
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https://www.vivint.com/company/about-us
Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on site.
