Vodafone Hiring for Investigation Support Analyst Job at Auckland , New Zealand Full Time

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.

Ko mātou tēnei – our organisation
At Vodafone Aotearoa, our purpose is to help simplify the lives of people and businesses across New Zealand through remarkable technology.

We’re welcoming in an exciting new era and we invite you to be a part of the next generation of Vodafoners working hard to create a better future for Aotearoa. We’re proud that the mahi (work) we do in the Vodafone business supports Te Rourou, the Vodafone Aotearoa Foundation which has a goal to have the number of rangatahi (young people) experiencing disadvantage and exclusion by 2027.

In return for your contribution, you’ll join a work whānau that values diversity of thought, backgrounds and experiences while offering a competitive remuneration package. We’re an outcomes focused organisation so you’ll have the flexibility to work “free-range” and have access to our industry leading benefits that supports hauora (holistic wellbeing) and success.

Ko tō tūranga – your role
As an Investigations Support Analyst, you will support timely and effective investigations, as well as conduct the improvement of business fraud management practices.

This role works closely with two Lead Investigators to ensure Vodafone becomes increasingly trusted by our customers, maintains compliance with the law, and drives continuous improvement of Vodafone’s anti-fraud and compliance conduct efforts.

Ko tō mahi – what you’ll do

• Under the direction of the Lead Investigators undertake analysis to determine the likelihood, impact, and parameters of suspected or actual non-compliant activity
• Build and utilise deep working knowledge of the data available at Vodafone that will support a range of discreet or ongoing investigations and enable proactive monitoring to enable early detection of fraud or other non-compliance
• Provide clear, succinct, timely and actionable insights from the data analysed
• Review sales orders to determine if they are fraudulent (before sale is processed to prevent fraud and after sale is processed where an individual claims ID fraud has occurred)
• Investigate and respond to simple reports from the business or other telcos about suspected fraudulent activity. Triage complex cases to Lead Investigators
• Support Lead Investigators to manage documentation and evidence related to cases (saving, copying, archiving, protecting key data)
• Maintain and improve case management administration and reporting efforts so stakeholders can get timely updates on workload and progress
• Draft complaints to Police about specific fraud incidents
• Draft and publish ongoing communications (e.g., on Workplace) about fraud prevention
• Coordinate Investigations and wider team efforts to raise awareness, provide fraud advice or deliver training about fraud and compliance

Na tōu rourou – what you’ll bring

• Highly curious, inquisitive and investigative mind-set
• Critical-thinking, creative and problem-solving skills
• Competent in Microsoft Excel to Intermediate or Advanced level
• Strong attention to detail, built in methods to check own work for accuracy
• Integrity, maturity, and discretion
• Good interpersonal, written, and oral communication skills
• Flexible to adapt to changing priorities
• Keen to learn new skills and understand new processes and systems

Nā mātou te rourou – what you’ll get

• Vodafone is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work.
• A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.
• 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum. You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use
• Discounts on Vodafone products, services and much more!

Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.