Vodafone Hiring for Outbound Sales & Retention Agent Job at New Zealand Full Time

Ko mātou tēnei – Our Organisation

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We’re proudly Rainbow Tick certified and champion diversity of thought, perspective, and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Ko tō tūranga – Your Role

The purpose of the Outbound Sales & Retention Agent is to proactively drive exceptional customer experience and lifecycle management across our unmanaged customer base. This will be done through a prescribed contact plan that improves our NPS, reduces customer churn and the revenue outcomes across this base.

Ko tō mahi – What you’ll do:

• Manage the customer lifecycle of Vodafone’s unmanaged SME base through calling and campaign execution
• Improve products sales through cross selling into new products achieved through high presentation rates
• Serve our customers through exceptional experiences solving issues seamlessly, meeting their business needs so they remain a valued customer of Vodafone
• Extend the customer lifetime value through active device strategy increasing IFP attachment and accessory rates.
• Work as part of a critical team with strong communication and ability to execute against marketing activity.

Na tōu rourou – What you’ll bring:

Our ideal candidate will bring excellent sales and communication skills and a passion for connecting with customers. We are looking for a logical thinker with a strong and effective sales mindset and who is willing to help customers as the core of what you do. You will also bring:

• Customer service experience with a customer obsessed mind set.
• Previous sales experience in outbound sales, or retail sales
• Telco or service sector experience within the SME market is favourable
• Sound business acumen
• Ability to work with speed and accuracy
• Motivated to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge
• High levels of computer literacy

Please Note: Due to the permanent nature of this role we can only accept applications from NZ Citizens, Permanent Residents or Open Work Visa holders with more than 18 months validity from their role start date.

If this sounds like you, apply now! You will get send a link to our online video screen tool.

Nā mātou te rourou – what you’ll get

Vodafone is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work. You will also get:

• A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.
• 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum. You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Discounts on Vodafone products, services and much more!

At Vodafone, performance is not only about what we deliver within our role, but also how we deliver it. We are Fanatical about customers; we Simplify & act now; we Own it; and we Front up with feedback. Our behaviours are driven from the front by our people who live them every day.

Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.

“Location: Wellington, Auckland, Christchurch”