Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
At Vodafone, we’re committed to providing you with a friendly workplace environment where you can manage home and work balance through our leading flexible working practices. We value the diversity of thought, perspective and backgrounds our people bring to work with them every day. Our vision is to create a better future for Aotearoa New Zealand through remarkable technology that simplifies lives and businesses. We support our communities through the Vodafone New Zealand Foundation with an ambitious goal to halve the number of disadvantaged rangatahi in Aotearoa by 2027.
Reporting directly to the Business Enhanced Team Leader, the main purpose of the role is to resolve customer queries as required and contribute to Vodafone’s unmatched customer experience across all customer segments.
This role will provide solid training and enable you to accelerate your technical career. You will not only learn technical aspects of the role, but also how a large telco operates and what opportunities that provides you.
In this role, the Business Enhanced Specialist will provide day to day support to our customers, internal stakeholders and large corporate clients, as well as work in incident management and case management. You will also:
You will bring your outgoing, professional and vibrant personality, as well as your flexible & open attitude, driven to help customers as the core of what you do. You will also bring:
Shift Pattern involved: Current hours Mon- Fri (7:00 am-7:00 pm) weekend hours (08:00 am-04:30 pm)
Due to the nature of this role we can only accept applications from NZ Citizens and Permanent Residents with indefinite working rights
At Vodafone, performance is not only about what we deliver within our role, but also how we deliver it. We are Fanatical about customers; we Simplify & act now; we Own it; and we Front up with feedback. Our behaviours are driven from the front by our people who live them every day.
Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Vodafone operates a Covid-19 Protection Policy which requires that our employees be fully vaccinated against COVID-19 and register their valid ‘My Vaccine Pass’ with us. This information will be captured as part of the pre-employment process.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
Location: Auckland
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