Vontier Looking for Infrastructure and Operations Service Delivery Manager at Greater Hamilton Area Full Time

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Join our team in Rosedale, Auckland as an Infrastructure & Operations Service Delivery Manager and take charge of directing day-to-day IT activities across all global sites of the businesses, although you will be onsite and working with Teletrac Navman as your main stakeholder, this role reports to our holding company, Vontier.

What You Will Do

Your responsibilities will include implementing standard processes, driving cultural change, managing incidents, and ensuring secure and reliable services and infrastructure. Collaborating with the Service Delivery Director, APAC, you will select and implement technical solutions that meet the needs of Vontier and Teletrac Navman.

Your expertise in IT service management, vendor management, and network security will be key to achieving operational excellence and customer satisfaction.

Key Responsibilities:

• Oversee maintenance and support of IT infrastructure estate (on-premise, hybrid, and cloud)
• Ensure high availability, resilience, and disaster recovery of critical IT systems
• Maintain and enforce security procedures
• Collaborate with the regional service delivery director to select and implement technical solutions
• Manage 3rd party vendors, including contract negotiation and SLA adherence
• Maintain vendor relationships and ensure timely delivery of support for technology systems
• Improve the effectiveness and efficiency of IT processes and services
• Collaborate effectively within a global team

At Teletrac Navman, we believe in your potential to make an impact. We believe in giving you the opportunity, accountability, and visibility to do just that.

The skills we see as critical to succeed in this position:

• Bachelor’s Degree in a computer-related subject or equivalent work experience or professional certifications
• Minimum 10 years of IT work experience with at least 5 years in IT Service Management
• Knowledge and expertise in networks, servers, storage, operating systems, platforms, and partner management
• Understanding of networking protocols, desktop/server hardware, office applications, data security, and cloud computing technologies.
• Experience and understanding working in a global business across multiple time-zones

WHAT’S IN IT FOR YOU

Teletrac Navman is a diverse business that has an open and inclusive culture, where you can grow your career through mentoring, training, “lunch n learn’s” and so much more. We value our community and offer up our time to assist with volunteering work and fundraisers.

We take your well-being very seriously and offer company-funded healthcare as well as a chance for you to look after your mental health through an Employee Assistance Program (EAP) program. We offer a competitive base salary along with company KiwiSaver contributions.

If you are a skilled IT professional seeking an independent role where you can drive operational excellence and contribute to the success of Vontier and Teletrac Navman, we invite you to apply.

All applicants for this position must be authorized to work full-time in New Zealand.

Who Is Vontier

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.