Wagner Service Solutions, Inc Hiring for Customer Service Associate at Gainesville, GA Full Time

Monday-Friday, 8AM-5PM

Job Duties:

• Answer all incoming phone calls.
• Act as the lead and first line of communication on all customer phone calls and direct them to the correct party, if you are unable to assist them.
• Treat all customers with the highest level of professionalism and courtesy.
• Responsible for all quoting.
• Enter and confirm orders correctly and in a timely manner.
• Update customers of price changes, delivery times if different from their request, and follow-up as needed on all orders.
• Attempt to up sell customers on purchasing additional items.
• Work with customers on obtaining PO numbers for sales order that do not have them and make notations.
• Develop and implement a method to organize and maintain all open sales orders, RMAs, and other applicable paperwork.
• Responsible for RMA process for items returned for credit and blocker repairs.
• Assist in generating marketing materials as needed and maintain an acceptable inventory of marketing materials.
• Prepare, maintain, and distribute sales analysis reports and charts. This is to include, but not limited to daily sales order totals, monthly sales order totals, and customer charts by month.
• Work with Inventory and Manufacturing to ensure timely delivery of all orders.
• Follow up with customers on the status of all their orders should the delivery date deviate from the original confirmation.
• Work with account and customers to resolve any past due invoices.
• Maintin up-to-date and accurate databae of customer contact information.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location