Waitr, Inc. Hiring for Retention Specialist at United States Full Time

Retention Specialist

Remote /

Waitr – Menu Entry & Acct Setup /

Full-Time/Hourly

Founded in 2013 and based in Lafayette, Louisiana, Waitr operates an online ordering technology platform, providing delivery, carryout and dine-in options. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants and grocery stores to diners in underserved U.S. markets. Together, they are a convenient way to discover, order and receive great food and other products from local restaurants, national chains and grocery stores. As of June 30, 2021, Waitr, Bite Squad and Delivery Dudes operate in small and medium sized markets in the United States in over 900 cities.

JOB DESCRIPTION

We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr, Bitesquad, and Delivery Dudes marketplace is helping small businesses grow and acquire new customers while also bringing concierge-level convenience to thousands of consumers. Our growth has been off the charts and has no signs of slowing down.

A Retention Specialist contributes to the continued success of our restaurant partners, more specifically concerning retention and service issues. Successful candidates should possess excellent restaurant/customer relationship skills. Soft sales skills will be a significant positive for this position. The specialist must portray excellent writing and interpersonal communication skills and reflect the Waitr Holdings, Incorporated core values.

Essential Functions

• Reporting metrics to direct management

• Hubspot monitoring to complete tickets promptly

• Other Support functions based on the needs of the company

• Updating Restaurant basic account and financial information as needed

• Investigating problems when needed for restaurant financials/disbursements

• Communicating regularly with restaurant partners via email or phone

• Ensuring that retained restaurants continue to receive the best quality of service

• Working with Retention Manager on best practices for retaining restaurants, depending on the situation

• Providing partners with high-level support to secure product satisfaction

• Write and prepare Master Service Agreements using an online e-signature platform

Requirements

• Detail-oriented, support focused, multitasker

• Able to communicate clearly and concisely over the phone, email, and chat

• Proficient grammar, spelling, punctuation, and proof-reading

• In-depth knowledge of Waitr and Bite Squad’s Support procedures and policies

• At least six months of experience in Waitr or BSQ Partner Support

• High school diploma (Bachelors degree preferred)

• • Preferred Eligibility Qualifications

• Associate’s or Bachelor’s degree

• Experience in restaurant support, retention experience is a positive

• Schedule:

• This role is a full-time position. Days and work hours are Monday through Friday, 8:00 a.m. to 4:00 p.m.Job duties may demand evening and weekend work.

Core Competencies

Nimble: You move fast and accurately in a dynamic environment.

Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.

Innovator: Generates and recognizes creative solutions in varying work situations.

Team Player: Collaboration and strong communication skills.

Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.

Results-Oriented: Productively focuses time and resources on activities to produce quality results.

Forward-Thinking: Problem solver, do whatever it takes attitude.

Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

AAP/EEO Statement

Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.