Washington County Hiring for Taxpayer Services Technician or Senior Taxpayer Services Technician at Stillwater, Minnesota Full Time

Taxpayer Services Technician or Senior Taxpayer Services Technician

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Taxpayer Services Technician or Senior Taxpayer Services Technician

Salary

$20.10 – $27.32 Hourly

Location

Stillwater, MN

Job Type

Full Time

Job Number

24-00006

Department

Property Records and Taxpayer Services Dept

Opening Date

02/07/2024

Closing Date

2/19/2024 11:59 PM Central

• Description

• Benefits

• Questions

JOB SPECIFICS

Washington County Property Records and Taxpayer Services Department is currently hiring for a Taxpayer Services Technician. This individual will Provide customer service; mailing, proofing, researching and processing homestead applications; and performs general office duties.

DESIRABLE EXPERIENCE:

• Proficient in Microsoft Excel and Word.

• Customer service experience.

• Work experience entering data in multiple computer programs.

• Experience reviewing documents, identifying and fixing errors.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 8:00 a.m. and 4:30 p.m., Monday through Friday in Stillwater. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RANGE: $20.10 – $27.32 Hourly

This position may be hired as a Taxpayer Services Technician Senior (https://www.governmentjobs.com/careers/washingtonmn/classspecs/812216?keywords=taxpayer%20services&pagetype=classSpecifications) depending on qualifications

JOB SUMMARY

Provides customer service; completes financial and legal document research, preparation and processing; and performs general office duties.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: Education and Experience: High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management are preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

Technical and professional knowledge:

• Promote a diverse, culturally competent, and respectful workplace;

• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten keypad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment; or

• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division;

• Uses equipment required in the division of employment;

• Responds to both written and oral instructions;

• Gathers and analyzes information skillfully;

• Demonstrates accuracy and thoroughness.

• Considerable knowledge of English, spelling, punctuation, and mathematics; ability to make work decisions in accordance with the laws and policies of supported division;

• Working ability to make accurate comparisons of verbal and numerical data;

• Working ability to solve problems.

DUTIES & RESPONSIBILITIES

Provide customer service:

• Respond to customer inquiries for various legal document related processes and services;

• Make referrals to another department as necessary; and

• Answer phone call inquiries by providing information or directing calls;

Processes documents, applications, and forms:

• Review and process legal documents, applications, and forms for accuracy and completeness;

• Research, analyze and verify records, reports, applications and other documents;

• Conduct searches or communicate with representatives of other divisions or government agencies.

• Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations; and

• Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.

• Processes, sorts, checks for accuracy, and files department materials, i.e.; forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.

Completes financial transactions:

• Process transactions, collect fees and process overpayments;

• Collects and records a variety of receipts and disbursements for various funds; and

• Compiles data and calculates various financial statistical reports;

General office administration:

• Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections;

• Processes incoming and outgoing mail;

• Prepares, maintains and files records; and

Supports the Election positions of the division.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary (sitting and/or standing) in nature performed within the Government Center or satellite offices. Lifting requirement of 15 – 20 pounds on an occasional basis. Work may require assisted lifting of equipment up to 80 pounds. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, copy, cash register, microfiche, and fax machine, and bar code machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/SHR/2022/Employee_Benefits.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis) .

01

Do you have a high school diploma or GED certificate?

• Yes

• No

  02

  Select your level of proficiency in Microsoft Excel:

• INEXPERIENCED (Little or no experience with this software.)

• BASIC (Able to create a basic worksheet; perform calculations; modify a worksheet; format a worksheet; print workbook contents; manage large workbooks.)

• INTERMEDIATE (Able to calculate with advanced formulas; organize worksheet and table data using various techniques; create and modify charts; analyze data using PivotTables and PivotCharts; insert graphic objects; customize and enhance workbooks and the Excel environment.)

• ADVANCED (Able to collaborate with others using workbooks; audit worksheets; analyze data; work with multiple workbooks; import and export data; use Excel with the web; structure workbooks with XML.)

  03

  Select your level of proficiency in Microsoft Word:

• INEXPERIENCED (Little or no experience with this software.)

• BASIC (Able to create a basic document; edit documents by locating and modifying text; format text; format paragraphs; add tables to a document; add graphic elements to a document; control a document’s page setup and overall appearance; proof documents to make them more accurate.)

• INTERMEDIATE (Able to manage lists; customize tables and charts; customize formatting with styles and themes; modify pictures in a document; create customized graphic elements; insert content using Quick Parts; control text flow; use templates to automate document creation; perform mail merges; use macros to automate common tasks.)

• ADVANCED (Able to use Word with other programs; collaborate on documents; manage document revisions; add reference marks and notes; make long documents easier to use; secure a document.)

  04

  If you have work experience providing customer service over the phone or in person, indicate the average number of transactions per day that you have handled.

• No experience with this

• 1-10

• 11-24

• 25-49

• 50 or more per day

  05

  Do you have paid work experience entering data in multiple computer programs?

• Yes

• No

  06

  If you answered “Yes” to the above question, you must describe the type of data entered (numeric/alpha/etc.) and the name of the employer(s) where you gained that experience. (If you answered “No” to the above question, enter “NA” in the text box.)

  07

  Do you have paid work experience reviewing documents, identifying and fixing errors?

• Yes

• No

  08

  If you answered “Yes” to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered “No” to the above question, enter “NA” in the text box.)

  Required Question

Agency

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

http://www.co.washington.mn.us

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