Waste Connections Hiring For Customer Service Representative at Hamilton, ON Full Time

Job Title

Customer Service Representative

Primary Location

Hamilton, Ontario

Employee Type

Employee

Job Description

Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

We have an immediate opening for a Customer Service Representative (CSR) at our Hamilton District in Hamilton, ON. As a Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

Location: 500 Rennie Street, Hamilton, ON

Key tasks:
Serve as single point of contact for all internal and external customers (new and existing)

Schedule waste/recycling services, as requested

Analyze account activity and suggest opportunities for service improvements to the customer

Maintain appropriate files and documentation, in accordance with company policy and internal controls

Work closely with AR to resolve customer short pay issues & correct account information so billing is accurate

Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections

Liaise with internal teams to determine service requirements, resolve problems or complaints

We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

Requirements:
2-3 years of customer service/billing experience

Accurate data entry skills & customer service skills

Excellent time management and prioritization skills

Strong working knowledge of Microsoft Office, TRUX, ARES

Written and Oral communication skills

Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a “work hard, play harder” culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Please apply online at www.wasteconnectionscanada.com

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.