Waterfront House Hiring For Hotel Receptionist at Enniscrone, County Sligo Full Time

We are seeking a friendly, professional, and customer-oriented individual to join our team as a Receptionist at our 16-bedroom hotel located in Sligo, Ireland. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. The Receptionist will handle various administrative tasks, provide exceptional customer service, and ensure efficient operations at the front desk.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Provide excellent customer service by attending to guest inquiries, requests, and complaints promptly and professionally.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservation details, room assignments, and billing processes.
• Assist guests in making reservations, both in person, over the phone, and via email, ensuring accurate information is collected and recorded.
• Maintain a tidy and organized front desk area, including the lobby, ensuring it is visually appealing and reflects the hotel’s standards.
• Manage and process payments, including cash, credit cards, and other forms of payment, following established procedures and protocols.
• Respond to guest requests for information about the hotel’s facilities, services, and local attractions, providing accurate and helpful recommendations.
• Coordinate with housekeeping and maintenance staff to ensure timely delivery of guest requests, room readiness, and resolution of any issues.
• Keep updated records of room availability, guest accounts, and other relevant information in the hotel management system.
• Assist with administrative tasks such as managing reservations, updating guest profiles, and preparing reports as required.
• Collaborate effectively with other departments, including housekeeping, maintenance, and food and beverage, to ensure smooth operations.
• Monitor and respond to online reviews and guest feedback, addressing concerns and proactively seeking opportunities for improvement.

Qualifications:

• Previous experience in a customer service or receptionist role is preferred, ideally in the hospitality industry.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in handling guest information, reservations, and financial transactions.
• Proficiency in using computer systems, including hotel management software, reservation systems, and standard office applications.
• Fluency in English, both written and verbal; knowledge of additional languages is an advantage.
• Flexibility to work shifts, including evenings, weekends, and holidays, as per the hotel’s operational requirements.
• Professional appearance and demeanor, maintaining a polished and well-groomed presence.

As a Receptionist, you will have the opportunity to provide exceptional service, create lasting impressions, and contribute to a memorable stay for our valued guests.

Job Type: Part-time
Part-time hours: 30 per week

Benefits:

• Flexitime
• Food allowance
• On-site parking
• Sick pay

Schedule:

• Flexitime

Ability to commute/relocate:

• Enniscrone, CO. Sligo: reliably commute or plan to relocate before starting work (required)

Experience:

• Receptionist: 1 year (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: In person