Web Expressions Hiring for Chat Support Representative (Remote) at Remote Full Time

Responsibilities:

Respond to emails, chats, SMS and all reasonable social media interactions.
Respond to customer inquiries with knowledgeable, well thought out answers.
Maintain up-to-date knowledge of our products, services, and promotions.
Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs.
Handle and resolve customer concerns with empathy and attention to detail.
Follow up with customers as needed to ensure the best possible service experience.
Consistently meet and exceed key performance indicators established for this position.
Provide an awesome customer experience each and every time.

Required Skills/Experience:

High School diploma or equivalent.
Prior work history in a Customer Service role. Experience in digital modes of communication is a plus.
Excellent interpersonal skills; strong written and verbal communication abilities.
Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
Computer fluency; working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through writing.

Job Types: Full-time, Part-time

Pay: $22.00 – $24.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote