Webtools Looking for Support Specialist at Canterbury, New Zealand Full Time

Kia ora ? we’re Webtools

Our vision is frictionless technology for happier, healthier humans. This means we strive for frictionless experiences for end-users, our customers, and our team (that could be you!).

We’re here to shake things up, think big, and deliver quality products that drive change. Collaboration is at the core of what we do; we love to work closely with our partners from a range of sectors, including many in the health industry ?‍⚕️

We’re located in Ōtautahi Christchurch and we’re looking for a Support Specialist to join our tight-knit team. It’s tricky to write a job description that speaks 100% to everyone, so even if you’re not sure this role is for you – send in an application anyway and let us know which parts sound like you (or sound less like you).

So ? what’s the role?

As a support specialist you will spend most of your time triaging our support queue across a range of products in a timely manner, effectively helping our customers with usability of our products. You’ll focus on providing immediate steps to help resolve any issues that are raised and in cases where this isn’t possible(bugs that require development work to resolve), document steps to re-create issue that are passed on to the development team and communicate with customers to keep them informed on incident progress. You will also setup reporting to identify areas needing improvement based on support requests.

In this role you will gain an in depth understanding of the products we offer and be able to create documentation such as FAQs and audio and video content that is easily understood by customers to help prevent issues from being raised.

As a fast growing business, there is potential to develop your skills in other areas of the business. You’ll be given opportunities to expand your skills in the areas of software development and business analysis and will be given support and leadership for you to excel.

Here’s how we would describe you! ?

So, you’re a support specialist… that much we know.

• Passionate about the role technology plays in improving peoples lives.
• Typically 2+ years of experience in an IT support role
• Proficiency in IT helpdesk software to determine IT needs and train end-users.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate complex and technical ideas in a simple manner.
• Experience in documenting processes and monitoring performance metrics.
• Be a motivated team player and willing to try new things.
• Experience in the health domain is desired but not essential.

And finally, to sweeten the deal…

? We have a fun, motivating and connected company culture

? There are flexible working opportunities (WFH etc.)

? You’ll get an annual professional development budget

? Co-working environment with regular social events

? Craft beer!

One last thing!

The application form will include these questions: 

• Which of the following statements best describes your right to work in New Zealand? 
• How many years’ experience do you have in a support or other similar role? 
• What’s your expected annual salary?

Please apply before Friday, August 25, 2023 ?

? https://webtools.bamboohr.com/careers/48