WELL Health Technologies Corp Hiring for Technical Writer Job at Takapuna Full Time

Entity: Intrahealth

Position: Technical Writer

Type: Full Time Permanent

Location: Australia/ New Zealand

Company Overview:

Intrahealth, a subsidiary of WELL Health Technologies Corp. (TSX: WELL), is an enterprise-class EMR provider supporting approximately 15,000 clinicians providing care for millions of patients from small clinics to large health delivery organizations in its global network across Canada, Australia and New Zealand. Intrahealth provides a suite of flexible software solutions to a wide variety of customers including health authorities, hospitals, public health outpatient centres, community health, home care, ambulatory care and diverse health care professionals. Intrahealth’s highly configurable software solutions support mobile platforms and seamless access to virtual care/telehealth solutions. To learn more about Intrahealth, please visit www.intrahealth.com.

Position Overview:

WELL Health is looking for a Technical Writer to help us solve client business challenges and generate elated end-users of our products and services. As a Technical Writer, you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with software engineering, customer operations and service delivery to create resources that don’t just document what the product does, but accelerates a user from novice to power user.

Our ideal candidate is proactive, a quick learner, an excellent communicator, and has excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.

Responsibilities:

• Ensure best practices and consistent delivery approaches are utilized on assigned projects.
• Work with product managers and software engineers to produce and maintain world-class documentation, including user guides, topic sheets, release notes and major version documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators.

Requirements

• BSc/BA or equivalent work experience
• 2+ years of industry experience.
• Solid understanding of technical writing principles and key success criteria.
• Ability to work effectively in a team environment and independently.
• Excellent communication skills.
• Strong analytical skills, results-oriented, customer-oriented attitude and good conceptual thinking skills.
• Nice to haves:
  • Demonstrated experience with Electronic Medical Record software
  • Solid understanding of agile and waterfall implementation methodologies.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!