As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls.
Description:
As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.
The role
As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.
The role requires shift work, which is currently working two 12-hour days, followed by two 12-hour nights and then 4 days off. This pattern takes a large amount of resilience and energy and the ability to follow this is critical to the role.
This role is key to Wellington Free Ambulance and will work closely with the community as an essential part of the service Wellington Free Ambulance provides.
You will ensure all calls are answered in compliance with strict time and accuracy standards while being courteous and meeting customer service standards – having great customer service is key to this role.
What We Can Offer
Make no mistake, this is a demanding role in a fast-paced environment. You will need to ensure you are someone who can remain calm under pressure and is able to multi-task effectively.
The successful applicants will be expected to commence full time work from the 14th of August 2023.
Applications close on the 18th June 2023. We will be in touch with you about the next steps in the recruitment process after this date.
About Us
We are proud to be the only paramedic service in Greater Wellington and Wairarapa, and the only ones in the country who are free. It’s great to be part of such a critical valued service for our region.
Taking health care to the patient in the community is predominately what we do. We are in a time of exciting change as we work together, and with our partners to begin to build an integrated system that gets people the care they really need.
Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.
Skills and Experiences:
Who We Are Looking For
We are currently looking for multiple Emergency Medical Call Takers.
Emergency Medical Call Takers contribute to saving lives in the community on a day-to-day basis – your passion for the community and for helping people will be well received in our close-knit and supportive team.
We are looking for people with the ability to gain insights into customers’ needs with ease, who can relate well to others from all different backgrounds, and who can display confidence under pressure. You will genuinely care about the outcomes for your customers, and you will adapt your approach and style according to your audience. It is important for our staff to have a drive to keep improving and learning, and that they are able make quick judgements in often complex situations.
If you are a natural problem solver who can think quickly, and you are looking for a role that will enable you to give back to your community – this could be the role for you!
If you do not have these skills but you are still wanting to hear about working for Wellington Free Ambulance, please feel free contact us at [email protected] as we may have other roles that better suit your skills and experience.
COVID-19 vaccination WFA’s COVID-19 risk assessment has determined that we require all staff to be fully vaccinated against Covid-19 prior to commencing work with WFA. It remains a condition of your ongoing employment to maintain your vaccination status, which may include booster or additional vaccinations as required. Proof of COVID-19 vaccination will be required as part of the recruitment process.
If you would like to learn more about our great place to work, and what the Call Taker does – please Click here. If this link does not work Press “Apply” to view the position description on www.wfa.org.nz vacancy page. You can also see more about our fantastic organisation by viewing our page on Facebook.
If you require further information, please email [email protected]
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