Wells Fargo Hiring for CRCOE Analytics Support – Senior Quality Assurance Analyst at RALEIGH, North Carolina Full Time

About this role:

Wells Fargo is seeking a Senior Quality Assurance Analyst.

The Customer Remediation Analytics team is looking for a new leader, this team plays a critical role in performing analytics activities for customer remediation population identification, remediation execution and exploratory analytics as well as testing of these analytic solutions.

You will be responsible for leading a team providing support for remediation analytics, specifically this team will be performing the testing work on analytic solutions and products created within the larger support team. You will interact closely with multiple business partners and Remediation Analytics leaders and analysts.

As part of a team focused on the preserving the customer experience across the organization.

In this role, you will:

• Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements

• Perform advanced, comprehensive regulatory or high-risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types

• Identify risk and problem areas and recommend improvement

• Evaluate case intake, distribution, research, communication and resolution

• Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations

• Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution

• Perform second-level reviews

• Mentor less experienced colleagues and assist with their development

• Ensure corrective action on exceptions and problems identified

• Provide guidance to team regarding documentation and resolution requirements

• Communicate overall process or transaction quality

• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to lead during times of ambiguity and change

• Previous experience with testing analytic solutions

• Extensive knowledge and understanding of research and analysis

• Strong analytical skills with high attention to detail and accuracy

• Strong experience of data integration, database structures and data warehouses

• Previous experience in a large financial institution

• Strong understanding of consumer financial products

• Strong communication skills and ability to articulate complex material to a diverse audience

• Excellent verbal, written, and interpersonal communication skills

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

@RWF22

Pay Range

$26.59 – $47.26 Hourly

Benefits

• Information about Wells Fargo’s employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company: WELLS FARGO BANK

Req Number: R-232059-13

Updated: Tue Dec 06 00:00:00 UTC 2022

Location: RALEIGH,North Carolina